Customer Contracts Team Lead

Customer Contracts Team Lead

SWIFT

Brussels, Belgium

Responsibilities

Your responsibilities will be to:

  • Deliver high quality conracts within the deadlines under conditions of pressure with full understanding of potential ristk;
  • Make customers and their needs a primary focus of action;
  • Take responsibility for customer satisfaction;
  • Define & meet high standards of quality;
  • Challenge status quo and existing ways of working & translating innovative ideas into actions;
  • Manage & guide a team, definition of priorities;
  • Coordinate the operational day-to-day activities;
  • Envsure team is delivering within the deadlines;
  • Deliver with a very high quality rate;
  • Take the lead of the team for the operational & people management aspects;
  • Act as a Center of Expertise for several projects on the contracts and customer data management processing;
  • Foster the continuous improvement mindset within the team;
  • Geneare new ideas, methos, solutions or processes toimprove performance.

Qualifications

Ideal candidate will be:

  • A professional with a least 8-10 years of relevant experience in a multinational environment of which 5 years within a SWIFT customer facing department and with contracts, customer data management & billing experience;
  • Familiarity with SWIFT's products/services and the E2E ordering process knowledge is a major asset;
  • Fluent English (verbal & written);
  • Dynamic, motivated, flexible, structures and well organized candidate;
  • Strong business, commercial, analytical, communication & leading skills;
  • Self driven wanting to make thing happen;
  • Customer focussed and maintain warm & supportive interpersonal relationships with internal & external customers;
  • Team player, who shares problems & solutions, pro-actively offers to help others and is able to juggle several projects/activities at the same time and a good listener;
  • Understands customer's requirements, recognizes problems, collects information, proposes and implements solutions;
  • High quality and continuous improvement mindset;
  • Decision making: formulates clear decision criteria, evaluates options by considering implications and consequances and chooses an effective option, implements.

Education:

  • University degree or equivalent work experience.

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© EuroJobsites 2019

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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