The Senior Administrative Assistant independently completes a wide range of administrative activities in support of a one or more managers who is/are responsible for leading a group or department. May additionally or separately support a moderately sized team [typically 6-10 individuals]. The incumbent supports the manager(s) and/or team in completing daily activities and managerial/administrative tasks. Tasks are frequently advanced and complex in nature. Has some latitude for time management and selection of work methods/approach for completion of own work. Interacts daily with the assigned manager('s') direct reports and/or team. Interactions may occasionally be at the leadership level. Appropriately and effectively addresses complex issues escalated to the assigned manager('s')/team member('s') office. Displays ability to appropriately interact with leaders during occasional interactions inside the organization. Requires ability to effectively prioritize competing requests and switch focus as needed; often must negotiate prioritization of administrative activities with team members/manager(s). May participate in ad-hoc special projects or administrative initiatives. Other activities often reflect some elements of the professional discipline supported (e.g., HR, Risk, Finance). May provide advice/training to new or less experienced team members.
No direct reports. May provide advice/training to new or less experienced team members. Effective collaboration and communication, including information exchange with internal and external contacts, is required. Tact, diplomacy and confidentiality are essential skills based on the level of internal and external contacts.
High school/secondary school or the equivalent combination of education and experience is required; bachelor’s degree preferred. Applicable vocational training (e.g., courses on relevant business software like the Microsoft Office Suite of products, basic business writing or similar) preferred;