The Digital Workplace Service Manager role belongs in the Technical Services Management team and reports directly to the Services and Operations Area Lead. The scope of Digital Workplace includes Client Applications and Infrastructure, Unified Communications, O365, Onsite Support and Servicedesk.
The Digital Workplace Service Manager is responsible for quality, performance, finances, design and evolution of the technical service. In this role he or she acts as the prime customer contact for all services-related enquiries.
The Digital Workplace Service Manager is a primary stakeholder in all of the IT processes which enable or support the service. He or she is responsible for the service quality and cost of their service(s) at any stage of the service lifecycle.
The Digital Workplace Service Manager will closely work with management, project teams, and service providers to ensure that changes are delivered as expected and the service is running as per agreement.
Liaise with the appropriate Service Owners and Solution Architects throughout the Service Management lifecycle.
Manage Third party service providers functional services deliverables through: