IT Project Manager

EED - European Endowment for Democracy

IT Project Manager

EED - European Endowment for Democracy

Brussels, Belgium

EED is looking for a IT Project Manager to support the organisation in implementing a CRM solution and other new IT solutions within the organisation to optimise its operations as well as to assist its IT support function.

1. Main functions:

  • An experienced IT Project Manager who can take the lead on the planning and implementation of a multi-phased CRM project and other IT tools within EED;
  • Provide general IT support to EED operations, with specific focus on IT security.

2. Duties & Responsibilities:

  • Lead the planning and implementation of a multi-phased CRM project within the organisation in conjunction with the chosen Implementation Partner/Consultant;
  • Help define project tasks for various phases of the project in conjunction with Implementation Partner Consultant. Ensure tasks are achieved on time and that overall project is implemented as per the agreed plan. Provide ongoing updates to management on project progress;
  • Cooperate with all other EED staff for the implementation of the project, ensuring good information flows at all times, collaboration and input from relevant staff members to ensure staff-buy-in to project;
  • Manage project resource allocation;
  • Track project deliverables and issues using appropriate tools;
  • Provide support to IT Officer for ongoing IT resourcing issues within EED, including:
    • Assistance on managing the current Grant Management System;
    • Managing the functionality and efficiency of systems;
    • Implementing security measures;
    • Providing technical support to staff and troubleshooting IT issues;
    • Installing and updating software and hardware as needed.

Essential Skills:

  • 5+ years of hands-on IT project implementation experience;
  • Proven experience within an IT support role;
  • A deep understanding of CRM software implementation project life cycles and methodologies;
  • Extensive track record of delivering complex, large scale projects, to time and budget;
  • Previous experience leading CRM projects in coordination with an Implementation Partner/Consultancy.

3. Key eligibility and selection criteria:

a. Conditions for eligibility:

  • preferably be a national or having permanent residence permit of one of the EU/EEA countries or Switzerland;
  • be entitled to his/her full rights as a citizen;
  • have completed any obligations imposed on him/her by the laws concerning military service;
  • be physically fit to perform his/her duties.

b. Essential selection criteria:

Level and type of formal education:

  • Degree in IT, Engineering, Business or equivalent.

Essential Professional experience:

  • 2+ years of hands-on software implementation experience with CRM Solutions;
  • Proven experience within an IT support role;
  • A deep understanding of CRM software implementation project life cycles and methodologies;
  • Extensive track record of delivering complex, large scale projects, to time and budget;
  • Previous experience leading CRM projects in coordination with an Implementation Partner/Consultancy;
  • Experience in working with democracy-support donors in government and/or international organisations and/or from civil society.

Desirable Skills:

Functional Competencies:

  • Professional working knowledge of English;
  • Formal Project Management training (such as PMP, Prince2);
  • Educated to degree level, preferably in an IT related field and/or business;
  • Management of at least one full lifecycle CRM implementation projects within Microsoft Dynamics CRM or similar CRM system;
  • 2+ years of hands on experience with Microsoft Dynamics CRM or similar CRM system;
  • Ability to keep full confidentiality about all assigned tasks and related documentation as well as capacity to exercise confidentiality, discretion and tact when dealing with diverse groups of people;
  • Ability to develop strong working relationships internally and externally at all levels;
  • High personal and professional culture;
  • Ability to work in a multicultural environment.

4. Application:

Please make sure you meet all required qualifications and experience before applying. Applicants must upload a cover letter, a CV (in the Europass format), and contact information for three references via the EED recruitment platform.

Failure to submit these three documents shall result in the exclusion of the applicant concerned from the selection procedure.

Applications should be made online using “apply” panel on this page. After successfully submitting your application you will receive an automatic email confirming receipt of your application. Please no phone calls/emails/letters.

Applications should be submitted no later than 29 November 2020, midnight (Brussels time). Interviews will be planned in Brussels for short-listed candidates. A written test may be organised.

The applications will not be returned to candidates but will be kept on file by the EED. The information provided in the applications is subject to EU legislation on protection of personal data and confidentiality of information.

5. Terms of contract:

EED is not an international organisation or EU institution and its employment contracts are fully based on Belgian Employment Law.

Indicative GROSS salary is around €6,000 per month – subject to individual negotiations. A fixed-term contract up to two years will be offered.

The contract will be a fixed term contract, and no renewal is foreseen beyond the end of the second year.

Expected start at EED: January 2021

Working place: EED Secretariat located in the centre of Brussels, Belgium.

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© EuroJobsites 2020

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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