Client Executive Partner-PSD (Overall Belux)

Client Executive Partner-PSD (Overall Belux)

Atos

Brussels, Belgium

The Client Executive Partner is the primary point of contact for the client, with responsibility for growing the business relationship and performance of the contracted services. Executive Partner role requires in depth Public and Defense industry experience, building strong client relationships, a track record of technology sales success, and a solid understanding of IT service delivery and operational processes. The Client Executive Partner role provides hands-on leadership to the account team focused on continuously improving customer satisfaction, expanding our solutions portfolio, and supporting the client's digital transformation strategy. The Client Executive Partner is the single point of accountability, supported by the service delivery manager (SDM) and global service delivery team. The Client Executive Partner is the empowered Atos representative who manages customers business relationship. His/her mission is to grow one or several Atos clients’ accounts across the Industry. Mainly Central Government.

Core responsibilities

  • This is a senior position which requires the individual to work independently, making sound business decisions based on broad IT expertise, client knowledge and industry experience;
  • Ability to build and maintain strong working relationships with key internal business partners is critical;
  • Cultivate client executive relationships/engagement Understand client business strategy;
  • Leverage company resources to bring innovation supporting the client’s business and processes and future transformation plans;
  • Drive profitable growth within the account;
  • Set strategy for client account.

Portfolio development:

  • Contribute to the development of new products through the identification of customer needs;
  • Co-develop new Industry-specific solutions with customers and GCEX (for global accounts) or Industry Country Leader (for local accounts) Improve account profit margin Customer Management – Planning, Selling and Delivery;
  • Construct and reinforce relationship with customers;
  • Be positioned as a business partner of the client’s organization;
  • Assume full end-to-end global P&L accountability for the client account;
  • Be accountable for all dimensions of account, from sales to operational excellence in service and project delivery;
  • Implement the Account Plan, growth strategy and ambition for his/her client(s);
  • Be responsible for client’s stakeholder relationship management Owner of overall customer satisfaction.

People Management:

  • Lead and functionally manage a dedicated core client management team (Sales, Solution Manager, Industry Expert, Delivery Executive, Program Managers).

Required Experience

  • Bachelors' degree or equivalent experience is required;
  • 15+ years’ operating as a successful leader at technology or consulting firms, ideally as General Manager of strategic accounts in the Public & Defense Industry;
  • Minimum 10 years in sales or client services required;
  • Has run a P&L responsibility including financial management;
  • Exceptional quality level of Client/Customer Service and deep delivery experience;
  • Industry specialist: 10+ years of experience in Public & Defense Industry required;
  • Possess understanding of the following technologies:
    • Cyber Security, Decarbonization, Digital Workplace, AI, Cloud, Big Data, DevSecOps, SAP migrations, 5G/Smart Cities and Smart Public & Defense, Digital Services, Unified Communications.
  • Senior client sales/sales management track record, strong negotiation skills;
  • Exceptional verbal and written communication;
  • Ability to create and manage relationships at CxO level Strong market, IT delivery and technical knowledge;
  • Travel: 10/15% travel may be required to other Atos offices, client sites, or conferences.

Skills and knowledge

  • Fluent commercial written skills in English the relevant local language(s);
  • Leadership skills with the ability to motivate people to produce good results;
  • Showing an attitude as accessible and always available, as Atos is operating in the services business;
  • Good (internal) customer engagements skills and the ability to build trust ITIL process and service management Know-How;
  • Project management;
  • Understand the basics of Cultural & Organizational Change;
  • Thorough understanding of business and IT directions, trends and technologies;
  • Strong in customer facing Financials (Business Case, TCO, Budgeting, ABC, NPV, EBIT, P&L, Managing and Optimizing Cost);
  • Strong communication & negotiation skills;
  • Ability to balance pragmatic, strategic & innovative thinking;
  • Entrepreneurial, proactive, leadership, teamwork, team coaching, competitiveness;
  • Strategic thinker;
  • Passion for Customer Service.

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© EuroJobsites 2021

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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