Representative, HR Service Delivery

Representative, HR Service Delivery

BNY Mellon

Brussels, Belgium

Job Purpose:

  • Primarily responsible for providing HR administrative support to HR colleagues, managers and employees across EMEA

Responsibilities:

  • Provide first line support for all routine employee enquiries, via telephone or a knowledge management system
  • Triage of inquiries and requests to experienced & advanced level representatives, HR Advisors, and/or HR CoE
  • Production and despatch in a timely manner of all employee correspondence, such as contractual change and maternity/paternity letters
  • Provide general administrative assistance as required
  • Complete full off-boarding process
  • Preparation & submission of all Payroll, PeopleSoft & Employee Self Service system changes to the Workforce Administration team in a timely manner, ensuring accuracy and appropriate approval of all documentation
  • Responsible for all maternity/paternity/special leave of absence cases
  • Assist with sickness and long term disability cases as required
  • Support the HRA with Flexible Working requests
  • Minute taking, letter drafting and production of supporting documentation to support employment relations cases
  • Provide support on project related corporate initiatives and HR project initiatives as required
  • Assist with all internal and external audits as required

Requirements:

  • Some experience of working in an HR administrative role required
  • French & English language skills essential
  • Excellent organisational skills with the ability to work simultaneously on multiple tasks in a pressurised environment
  • Experience of working to tight deadlines with a strong results focus
  • Strong attention to detail coupled with a high level of accuracy
  • An enthusiastic team player who actively contributes in a flexible and adaptable manner
  • The ability to communicate professionally at all levels both verbally and in writing
  • Experience of working in a customer service environment with strong client orientation skills
  • Proven experience in MS Office products, knowledge of PeopleSoft HR system would be advantageous
  • Builds rapport and co-operative relationships with clients
  • Takes accountability and ownership to get things done
  • Works collaboratively with colleagues to provide support and build best practice processes to deliver service excellence
  • Considers how processes can be improved to enhance service provision and makes recommendations

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© EuroJobsites 2021

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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