Our office hosts many visitors from around our firm, as well as clients and candidates on a daily basis. Our goal is to present each with a warm, professional and discreet experience. The Receptionist is the first voice, face, and service experience for many within and outside of our Firm and must exude our brand promise.
Given the pace and volume of our business, as well as the exposure to and interaction with senior executive and board level individuals, there is an expectation that we embrace and deliver seamless teamwork. The quality of service, communication and care must be at the pinnacle of hospitality and professionalism. The constant flow requires focus, precision and attention to detail, and the further expectations of an elite professional services firm require creating a comfortable, nuanced and high-touch experience for each visitor.
The Receptionist will be responsible for answering, screening and managing all calls to the main switchboard, as well as managing all aspects of front desk operations and related tasks in a highly efficient manner, ensuring no detail is overlooked. This individual will also be responsible for providing administrative support to all members of the staff, as directed, to assist with workload balance within the office.
The successful candidate will serve as the local office ambassador, internally and externally, and demonstrate interest and participation in the overall successful operation of the office by exhibiting a high level of involvement in a team environment. A summary of the core personal attributes and requirements shall include, but are not limited to, the following.
Manage all job responsibilities to ensure a smooth, high-quality outcome (as measured by year-end performance appraisal and ongoing feedback), while working on multiple priorities and potentially short timelines that involve team members with varying styles. The ideal candidate will do this by:
Leverage technology systems to their fullest potential to increase and maintain efficiency in an environment where technology changes constantly and productivity demands remain high. The ideal candidate will do this by: