IT Assistant
IT Assistant
EED - European Endowment for Democracy
Brussels, Belgium
1. Main functions of the post
- providing comprehensive and effective IT helpdesk services to staff members;
- maintaining and updating IT assets and registry, with a primary focus on user devices (laptops, mobile phones, displays, docking stations, printers, etc.);
- maintenance of network infrastructure (servers, printers, switches, etc.).
2. Other Duties and Responsibilities
The IT Assistant reports the Senior ICT Officer, under the overall guidance of the Director of Operations, and shall be responsible for (in addition to the above-mentioned):
- focal point for IT hardware (including servers, user devices, mobile devices, etc.);
- handling of repairs, troubleshooting, upgrade, replacements and purchases;
- administration, upgrade and maintenance of Windows network and servers;
- focal point for key/badge issuance and return;
- ensuring that EED’s information assets and sensitive data are properly protected;
- undertaking research, consulting with IT and information security counterparts, preparing recommendations and other IT and information security relevant documents and files;
- administration of on-premise Intranet solution;
- performing other tasks for the Senior ICT Officer as required.
3. Key eligibility and selection criteria
a. Conditions for eligibility:
- be a national or having permanent residence permit of one of the EU/EEA countries or the United Kingdom;
- be entitled to his/her full rights as a citizen;
- have completed any obligations imposed on him/her by the laws concerning military service;
- be physically fit to perform his/her duties.
b. Essential selection criteria:
Level and type of formal education:
- degree in IT or related discipline.
Professional experience:
- at least two years of proven full-time professional experience relevant to this position;
- Knowledge of Windows Active Directory would be an advantage.
Functional competencies:
- full working knowledge of English;
- Experience of project management would be an advantage;
- Familiarity with domain controller setup, group policy, database servers;
- ability to keep full confidentiality about all assigned tasks and related documentation as well as capacity to exercise confidentiality, discretion and tact when dealing with diverse groups of people;
- high degree of communication skills and excellent interpersonal skills;
- ability to develop strong working relationships internally and externally at all levels;
- high personal and professional culture;
- ability to work in a multicultural environment;
- readiness for duty travel.
4. Application
Please make sure you meet all required qualifications and experience before applying. Applicants must upload a motivation letter (outlining why they apply for this job, max. one standard page), a CV (Europass format required), and contact information for three references via the EED website.
Failure to submit these three documents shall result in the exclusion of the applicant concerned from the selection procedure.
Applications should be made online using “apply” panel on this page. After successfully submitting your application you will receive an automatic email confirming receipt of your application. Please no phone calls/emails/letters.
Applications should be submitted no later than 3 June 2022, midnight (Brussels time). Interviews will be planned in Brussels for short-listed candidates. A written test may be organised.
The applications will not be returned to candidates but will be kept on file by the EED. The information provided in the applications is subject to EU legislation on protection of personal data and confidentiality of information.
Applications will be subjected to pre-employment screening & vetting, including criminal records check.
5. Terms of contract
EED is not an international organisation or EU institution and its employment contracts are fully based on Belgian Employment Law.
Indicative NET salary is around €2,450 per month with standard benefits foreseen under Belgian labour law (meal vouchers, 13th month salary etc.), with additional medical insurance.
The successful candidate will be offered a fixed term contract of two years.
Working place: EED Secretariat located in the centre of Brussels, Belgium.
