IT Delivery Manager Flight Operations

Brussels Airlines

Brussels, Belgium

Purpose of the  position 

As IT Delivery Manager, you'll be the key link between Brussels Airlines' business teams in Flight Operations and our IT system suppliers. You'll manage current IT solutions and roll out new ones, ensuring smooth transitions and top-notch performance.

You'll be the go-to problem solver, maintaining business and operational continuity, and helping select and implement the best solutions for our evolving needs.

Main tasks and responsibilities 

Synergy: Understand business processes and IT functions, integrating new solutions smoothly;
Relationship Management: Handle daily interactions with business teams, meeting their IT needs;
Reporting: Deliver regular IT status updates, highlighting risks, issues, and costs;
Roadmap: Oversee the annual IT plan, scheduling activities and delegating tasks;
Collaboration: Build strong relationships with external IT partners and manage budgets;
Optimization: Work with the IT Service team to establish and review efficient support processes;
Change Management: Assess and implement Change Requests, maintaining solution stability;
Continuous Improvement: Identify flaws and recommend improvements.

Your profile 

Education: Bachelor’s in IT or equivalent experience;
Experience: 3 to 5 years in IT, with good understanding of key business processes;
Skills: Understanding of IT architectures, system design, and cost management. Familiarity with ITIL, PRINCE-2, PMI-BOK or Agile models. Proficient in English; knowledge of French, Dutch, or German is a plus;
Team Player: Aviation passionate with strong relationship-building skills with internal and external partners;
Innovative: Proactive, flexible, and customer-focused with strong communication abilities;
Analytical: Able to derive business value from complex data sets;
Performer: Deliver under pressure and establish structure in complex environments. Support services post-implementation.

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