Lead Infrastructure Specialist - Cloud Operations

Lead Infrastructure Specialist - Cloud Operations

CellCarta

Wilrijk, Belgium

Are you looking to make your next career move? CellCarta, a Contract Research Organization, is hiring a Lead Infrastructure Specialist to join our dynamic team. As a Lead Infrastructure Specialist, you will have the opportunity to use your expertise and skills to ensure that our services meet the highest industry standards. Come work with a team of talented individuals who are committed to making a positive impact on human health and well-being. Apply today and take the first step towards an exciting new career with CellCarta!

Summary

The Lead Infrastructure Specialist is responsible for providing level 2/3 technical support for cloud solutions.

Responsibilities

More specifically, you will participate in the following:

• Receive service desk tickets from end users and provides level 2/3 technical support related to Cloud environments;
• Receive escalations from technical support;
• Manages cloud environments, including but not limited to cloud networking (VPCs), cloud servers, identity and access management, container hosting, storage, and compute environments;
• Coordinate regular maintenance to ensure cloud environments are properly updated and secured;
• Debugs issues with cloud hosted environments and applies corrective actions;
• Compile/implement system design for cloud systems, including deployment via scripting and console mechanisms;
• Provide recommendations to the IT Manager based on problems or requests reported to IT Support;
• Work with vendors or other technical resources to troubleshoot Support issues;
• Plan and manage the installation, configuration, and upgrade of company software applications hosted on or interacting with cloud solutions;
• Maintain contact with Employees until issues have been resolved;
• Provide technical assistance and training to users;
• Creation of SOP's and change management documentation for new IT systems;
• Install and configure operating systems when necessary;
• Develop systems and tools for deployment and asset management;
• Updates the inventory of systems and assets of the company;
• Performs system monitoring, including log review;
• Resolve network/telecommunications related issues with remote users;
• Troubleshooting and maintaining systems such as Sharepoint, Teams, or other applications;
• Creation of scripts (Terraform, Powershell, etc.);
• Complies with company SOPs and identifies noncompliant systems or processes.

Education

• Degree in a computer-related or other STEM (Science, Technology, Engineering, Math) field.

Main Requirements

• More than 6 years in IT;
• Proven experience in administering AWS environments, including deployment, troubleshooting, maintenance, and cost optimization, as well as AWS identity management knowledge - required;
• Strong knowledge of cloud networking/VPCs;
• Experience with Linux environments required. Linux deployment and administration knowledge preferred;
• Experience with deployment using CI/CD techniques, as well as use of Terraform scripting strongly preferred;
• Experience with CloudFormation, Kubernetes, and DevOps tools preferred;
• Experience monitoring with tools such as CloudWatch preferred;
• Experience with Microsoft Azure a plus;
• Excellent customer service skills;
• Excellent communication skills;
• Individual must be independent, resourceful, good aptitude for problem solving.

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