Managing Director - e-Money Licensed Entity

Managing Director - e-Money Licensed Entity

Pluxee

Brussels, Belgium

Mission

As Managing Director of IMAGOR SA, you set the vision and drive the 3-year EMI strategy that enables Pluxee’s growth in a sound and compliant way across the EU. You define the target operating model (governance, outsourcing & distribution oversight, data & analytics, technology roadmap, and scheme strategy), align capital planning and risk appetite with business priorities, and embed a strong tone at the top that balances regulatory excellence with customer and country needs.

You lead Board engagement and committees (e.g., Risk, Outsourcing/ICT/AML) with high-quality materials and decisive follow-through, and you steward a performance system that links OKRs/KPIs, NPS, cost discipline, and audit outcomes. You maintain trusted, transparent relationships with the National Bank of Belgium (NBB) and key schemes/partners, orchestrate regulatory anticipation and major-incident escalation, and ensure robust documentation, ICARA/ICAAP, and audits. You also embed climate- and environmental-risk management in line with emerging EU prudential expectations, ensuring IMAGOR remains resilient, cost-effective, and future-ready.

Key Responsibilities

• Lead a High-Performing Team: Guide and empower a multi-disciplinary team covering Compliance, Internal Control, Legal, Analytics/Reporting, Admin Finance/HR, and IT/Security;
• Cultivate Strategic Relationships: Build and nurture trusted relationships with Pluxee countries, Global Payment and Global Treasury Competence Centers, ensuring their complete satisfaction with IMAGOR's services;
• Drive Strategic Planning: Translate Pluxee’s business plan into a 3-year EMI strategy, aligning capital, risk appetite, develop strategic KPIs and technology investments;
• Board & Committees Leadership: Prepare high-quality Board packs, chair/co-chair relevant committees (Risk, Outsourcing/ICT/AML), ensure crisp decisions and timely action tracking; coordinate ICARA/ICAAP end-to-end;
• Deliver Proactive Advisory: Provide timely and forward-thinking advice, encompassing risk strategy and appetite, anticipation of regulatory changes, optimal program setup, e-money versus exemption qualifications, regulatory approvals, Apple & Google Pay programs, and processor integrations;
• Ensure Robust Compliance & Governance:
  • Maintain an open and transparent dialogue with the National Bank of Belgium (NBB) as the "Effective Manager" of IMAGOR SA, upholding a strong Fit-and-Proper status and stability;
  • Guarantee full adherence to regulatory and scheme requirements across Europe;
  • Manage the relationship with the external auditor as well as promote optimized audits by supporting a good collaboration between internal and external auditors.
• Support and promote Compliance via “Tone at the Top” and ‘Comply or explain’ principles, ensure proper execution of critical operations – AML-CFT, transaction & fraud monitoring, ICT and cyber-security (PCI-DSS, NIS2/DORA), environmental & climate-risk considerations, and business continuity;
• Promote continuous compliance with PSD2, EMD2, AML-CFT, DORA, GDPR, and card-scheme rules throughout EU operations, proactively anticipating upcoming changes;
• Drive internal, external, and regulator audits with a "zero findings" ambition, reflecting a commitment to excellence and a strong regulatory relationship, partnering with the independent internal-audit function for objective assurance;
• Ensure strict adherence to regulatory reporting (AML/CFT, DORA, PSD2, etc.) and lead all Board reporting, ICAAP/ICARA, policy framework development, and internal control system enhancements to ensure robust governance and oversight;
• Oversee capital adequacy and safeguarding of funds;
• Outsourcing & Distributor Oversight: Establish and operate a robust governance for critical outsourcing and distributor arrangements (risk assessment, SLAs, performance reviews, exit plans, BCP/ICT/DORA alignment), with clear accountability and MI to the Board;
• Manage Payment Scheme Relationships: Hold and manage Visa & Mastercard principal memberships for the Pluxee Group across Europe;
• Optimize Performance & Cost Efficiency:
  • Optimize Costs Recharging mechanisms and Service Level Agreements (SLAs) , lean accounting controls and budgeting discipline, and reduce cost-to-serve while maintaining an internal Net Promoter Score (NPS) of ≥70 across Pluxee entities and leadership;
  • Actively participate in vendor selection and contract negotiations (processors, card bureaus, IT security) to ensure optimal service delivery and cost control.
• Champion Internal Documentation & Training: Promote the maintenance of user-friendly, up-to-date internal documentation and track record of effective training (e.g., policies like AML-CFT, PSD2, frameworks, Terms & Conditions).

Key Roles & Team

• Compliance & AMLCO;
• Chief Risk Officer;
• Internal Control Manager;
• Analysts/Reporting;
• Finance, Accounting & HR Lead;
• IT/Security.

Main Counterparts

• Board of Directors – IMAGOR SA;
• Chief Product & Payments Officer (Pluxee Group) – TBD;
• Country Managing Directors & Finance Directors;
• Pluxee Group Payment Competence Center (PCC).

Key Success Factors

• Earn and maintain regulator trust (NBB, EU authorities);
• Lead and inspire a high-performing, multidisciplinary team;
• Deliver pragmatic, forward-looking compliance and risk advisory;
• Achieve flawless audits and timely reporting;
• Balance compliance with business needs, ensuring stakeholder satisfaction;
• Drive efficiency through smart vendor and cost management;
• Pluxee Group Treasury, Risk & Internal Audit;
• National Bank of Belgium, FSMA, Visa, Mastercard, issuing processors, external auditors.

Profile

• Education: Master’s in Finance, Economics, Law or Engineering. Post-grad in Compliance, Risk or Payments desirable;
• Experience: 12+ years in payments/e-money/cards, including:
  • 5+ years as a senior manager accepted by an EU regulator. Demonstrated leadership of Visa/Mastercard issuing programmes and BIN sponsorship;
  • Proven track record in building and maintaining trustful relationships with regulatory bodies (e.g., NBB) and internal country/business stakeholders, ensuring their satisfaction;
  • Extensive experience in ensuring full compliance with EU financial regulations (e.g., PSD2, EMD2, AML-CFT, DORA) and card scheme requirements;
  • Demonstrated ability to optimize Service Level Agreements (SLAs) and manage costs effectively within a regulated financial services environment;
  • Hands-on experience in enterprise-wide risk identification, measurement and mitigation across credit, liquidity, operational, climate and ICT domains;
  • Experience in providing high-quality, business-oriented, and timely advisory services, ensuring value for money.
• Fit & Proper: Proven integrity, sound judgment, professional competence, financial soundness; clean criminal & insolvency record; willing to undergo ongoing screening;
• Strong grasp of Belgian Company & Banking Law, IFRS/Belgian GAAP and EU environmental-risk guidelines (EBA/ECB);
• Understanding of climate and environmental risk forms part of your Fit-&-Proper credentials;
• Technical Skills: Deep knowledge of PSD2, EMD2, AMLD 6, DORA, SEPA, ISO 20022, PCI-DSS, cloud/SaaS controls. Strong analytical & risk management abilities;
• Leadership & Soft Skills: Strong business-orientation, strategic thinker, inclusive leader, proven people-management and succession-planning capability, excellent stakeholder management, high resilience, and adaptability. Demonstrated ability to foster trustful relationships, provide quality advisory, and drive satisfaction with diverse internal and external stakeholders;
• Languages: Fluent in English and either French or Dutch; additional EU languages an asset.