Sales Manager SPM & Customer Service

Sales Manager SPM & Customer Service

Bekaert Group

Hamme, Belgium

Purpose and Mission

• As a Sales Manager SPM & Customer Service, you are the strategic partner for our customers in the Single Point Mooring (SPM) segment.
• You lead and inspire the customer service, transport, and logistics team, ensuring operational excellence and a seamless customer experience.
• You build long-term relationships, drive value creation, and act as the internal voice of the customer to continuously improve our service delivery.

Key Activities and Responsibilities

• People management: Lead the customer service, transport, and logistics team covering all segments within Bekaert Synthetic Ropes.
• Strategic relationship management: Serve as the single point of contact for key accounts purchasing across multiple product groups.
• Value creation: Develop and execute strategies that align with customer goals and Bekaert’s growth ambitions.
• Financial accountability: Monitor account receivables and ensure timely payments.
• Forecasting and insights: Provide accurate forecasts and strategic insights into account performance and potential.
• Opportunity development: Identify cross-selling and upselling opportunities across segments.
• Bold negotiation: Lead contract discussions with confidence and integrity.
• Customer advocacy: Represent the voice of the customer internally to drive continuous improvement.
• Travel as needed to maintain key stakeholder relationships (approx. 50%).
• Oversee daily operations of Customer Service, Transport, and Logistics teams, including KPIs, performance reviews, and coaching.
• Develop and execute strategic plans to grow revenue and expand accounts through value-based selling.
• Identify new business opportunities within existing accounts and via strategic partnerships.
• Build and maintain a strong global agent network.
• Maintain a healthy order pipeline in coordination with Customer Service.
• Act as primary contact for accounts, ensuring seamless customer experience.
• Monitor and manage account receivables, resolving financial issues with Finance.
• Lead price negotiations and contract renewals focusing on long-term value and profitability.
• Provide monthly forecasts and strategic insights for key accounts.
• Align with regional Key Account Managers and Segment Leader on service delivery and strategy.
• Launch new solutions and innovations with key customers as a trusted advisor.

Skills

• Strong leadership and coaching capabilities.
• Excellent communication and negotiation skills.
• Strategic thinking and analytical mindset.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word).
• Power BI is a plus.
• Experience with ERP systems (SAP preferred).
• Value-based selling approach.
• Entrepreneurial and proactive attitude.
• Willingness to travel up to 50%.

Previous Experience

• 5-7 years in account or sales management, preferably in offshore or manufacturing industries.
• Strong affinity with manufacturing processes.

Qualifications and Education

• Bachelor in Engineering, Business, Sales, Marketing of related field.