IT Specialist Local Support

IT Specialist Local Support

Kuehne + Nagel Group

Antwerp, Belgium

It's more than a job

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

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As a IT Specialist Local Support, you will be the go-to person for local IT needs, managing and maintaining hardware and software while actively participating in various projects. You will play a key role in ensuring business continuity and supporting business initiatives by collaborating closely with different units.

How you create impact

• 2^nd Level IT Support: Efficiently resolving IT helpdesk tickets and providing technical assistance to users;
• Hardware and Software Administration: Installing, maintaining, and managing Kuehne+Nagel laptops, desktops, printers, servers, and all associated hardware;
• Business Collaboration: Working closely with Business Units to support business initiatives and ensure seamless IT integration;
• Business Continuity: Ensuring data availability and safeguarding business continuity in our ICT environment;
• Process Optimization: Defining, optimizing, and continuously improving IT processes for better efficiency and effectiveness;
• Documentation: Maintaining accurate documentation of all IT activities and procedures;
• Project Management: Actively participating in business projects and collaborating with Business and Functional Units, corporate IT, and BeNeLux IT.

What we would like you to bring

• Educational Background: Bachelor's degree in IT or equivalent work experience;
• Technical Expertise: Solid knowledge of PC and Server Operating Systems;
• Experience in IT Support: Previous experience in 2nd level IT support is beneficial;
• IT Standards and Networking: Familiarity with business processes, IT standards (e.g., ITIL), and networking technologies;
• Programming Skills: Basic programming knowledge is an advantage;
• Analytical Skills: Strong technical understanding, logical thinking, and a structured approach to problem-solving;
• Communication Skills: Excellent communication skills with fluency in English (Dutch or French is a plus);
• Customer Focus: Strong commitment to delivering high-quality support and customer satisfaction;
• Certifications: ITIL certification is a plus but not mandatory.