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The role owns a portfolio of several customer accounts. They handle onboarding, training, renewals, customer retention, daily support, and account growth. As the main customer point of contact, the AM deeply understands customer needs
You will shape and scale pricing strategies across the EMEA region and lead the regional pricing transformation program. By defining the pricing operating model, governance, tools, and ways of working required to improve pricing maturity and commercial
Identify opportunities and lead change to improve TS offering and ensure seamless customer experience in the full customer journey from pre-sales to onboarding to in life client management, which should help to achieve the financial TS KPIs;
You'll own the digital campaign execution for Lighthouse products focused on marketers at hotel chains and groups globally. This means you'll set up landing pages, build email workflows, manage campaigns across multiple channels...
You will drive projects that enhance our marketing efforts through technology, with a sharp focus on delivering new features (front end & back end), platform architecture, and process integrations. You will strike the right balance between building