Cluster Front Office Manager

Cluster Front Office Manager

Radisson Hotel Group

Antwerp, Belgium

The Role

As Cluster Front Office Manager, you’re the face - and the force - behind our Front Office operations across both hotels. You’ll inspire, coach, and guide a passionate team that makes every check-in seamless, every question effortless, and every guest experience unforgettable.

You will be:

• Leading by example - visible, approachable, and hands-on in daily operations;
• Driving guest satisfaction and revenue goals by ensuring smooth, efficient, and heartfelt service;
• Creating an empowering environment where your team thrives, grows, and loves what they do;
• Championing collaboration between departments to keep our guests smiling and our hotels shining.

What we are looking for

• A true people manager - someone who motivates, mentors, and develops their team with authenticity and care;
• At least 4 years of Front Office experience, including proven success as an assistant Front Office Manager;
• Confident in all aspects of Front Office and Guest Relations operations;
• Commercially savvy, organized, and a clear communicator with an eye for detail and a heart for hospitality;
• A “Yes I Can!” leader who brings positivity and professionalism to every interaction.