IT Technical Support

IT Technical Support

Netcompany-Intrasoft

Brussels, Belgium

Job Description

Are you ready to discover the role of an IT Technical Support in Netcompany?

As an IT Technical Support you will:

• Troubleshoot and repair software and hardware issues.
• Perform regular hardware and software maintenance.
• Install cables and configure systems.
• Document system addresses and configurations.
• Use diagnostic tools to identify problems.
• Communicate with end users and management effectively.
• Ensure security and functionality with temporary fixes.

Qualifications

What would make you a fit for the role:

• University degree in Computer Science or other relevant field.
• Minimum 1 year of relevant professional experience.
• Expertise in workstation and peripheral support (Windows 10 and above).
• Strong knowledge of incident, problem, change, and configuration management.
• User-focused and good communicative skills.
• Proficient in patch management and IPAM systems.
• Fluent in English and French (minimum C1 level) for calls and written requests.

It would be considered an advantage if you have least one of the following certifications:

• Windows 10 MCSA.
• Microsoft 365 Certified: Modern Desktop Administrator Associate.
• IT Helpdesk Professional (or equivalent).
• Google IT Support Professional Certificate.
• Microsoft Office Specialist (MOS).
• (Advanced) Windows troubleshooting for IT.
• Call Centre Associate Certified (or equivalent).
• Certified Network Cabling Design Professional (CNSDP).