Team Leader Sales

Team Leader Sales

Atlas Copco

Wilrijk, Belgium

Your role

As Teamleader Sales, you will lead and coach a professional team of Inside Sales Officers while working closely with Business Development Officers (BDOs), who also have a limited share of inside sales activities as part of their role.

You will play a key role in building and preparing the organization for future growth by improving processes, driving efficiency, and strengthening the customer-focused mindset within the team.

Your responsibilities include

• Investigating and implementing systems to better measure workload and sales efficiency for Inside Sales operations;
• Reducing administrative workload through automation so the team can focus more on customer value creation;
• Proposing and implementing a up-to-date KPIs that stimulate the right behaviours and support efficiency improvements;
• Facilitating the transition towards a more customer value–driven approach, with less administrative work and a clear strategy on when to provide human interaction versus automated or self-service solutions via our web portal, based on your analysis of operational data;
• You are also responsible for the continuous improvement of the daily operations of the Inside Sales team, consisting of 9 people today, by:
  • Maintaining strong customer relationships and ensuring fast, high-quality responses that exceed customer expectations;
  • Maximizing customer satisfaction and improving the customer buying experience;
  • Identifying customer needs, reading between the lines, and implementing improvements to better address those needs;
  • Identify improvement opportunities through solid analysis and understanding of roadblocks, and drive projects that enhance overall team efficiency.
• In addition to leading the team, you will remain closely connected to the business through your own allocated regions, handling a limited share of both Inside Sales (ISO) and Business Development (BDO) activities. BDO activities mainly include:
  • Identifying growth opportunities by expanding business with existing customers and acquiring new ones;
  • Converting leads into long-term partnerships;
  • Supporting customer centres in strengthening competitive service offerings;
  • Increasing the Edmac ratio by promoting Edmac parts while offering OEM parts as a service;
  • Structuring and developing a best-in-class customer experience;
  • Defining business potential within your region by customer segment and developing business plans to capture this potential.

To succeed, you will need

• A master’s degree or equivalent experience;
• An enthusiastic, results-driven and pragmatic mindset, ideally with experience in sales or customer support or a strong commercial mindset and affinity with the compressed air industry;
• An entrepreneurial approach, supported by strong communication skills and openness to different cultures;
• The ability to work under time pressure and consistently meet deadlines;
• An international outlook combined with a proactive and positive attitude;
• A strong sense of ownership, responsibility and initiative;
• Excellent communication and interpersonal skills;
• Strong analytical capabilities, enabling you to assess processes, identify opportunities and drive continuous improvement;
• Fluency in English; additional languages are a strong asset in our international environment.

In addition, your personality will help you excel:

• You are a dynamic professional who embraces challenges and is motivated by achieving ambitious goals;
• You are comfortable facilitating change and working closely with people, while maintaining focus on both customer and company objectives;
• You can analyse team situations objectively, listen to different perspectives, evaluate scenarios thoughtfully and make well-considered decisions. Once a direction is chosen, you confidently lead the way;
• Through your leadership style, you inspire your team to collaborate, continuously improve and perform at a high level across the wider Edmac organization.