ServiceNow Engineer

ServiceNow Engineer

Netcompany

Brussels, Belgium

Job Description

Are you ready to discover the role of a ServiceNow Support Engineer in Netcompany?

As a ServiceNow Support Engineer, you will:

• Provide end-to-end support and maintenance for the ServiceNow HAM module;
• Identify and resolve technical bugs, integration errors and troubleshoot;
• Bridge the gap between business needs and technical execution;
• Monitor and audit the Asset-CI synchronization to ensure the CMDB remains accurate and reliable;
• Recommend and implement minor enhancements to HAM dashboards, reports, and stockroom triggers;
• Create user documentation, training materials, and knowledge base articles.

Qualifications

What would make you a fit for the role:

• ​​​​​​Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of relevant professional experience;
• Excellent command of English, both written and spoken;
• ITIL Foundation certification with solid knowledge and practical experience of ITIL processes and service management practices;
• ServiceNow Certified System Administrator (CSA) AND ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) certification are required;
• Proven experience with ServiceNow ITSM and Hardware Asset Management (HAM) solutions;
• Hands-on experience supporting or implementing the ServiceNow HAM Professional module;
• Strong understanding of ServiceNow fundamentals, including UI Actions, Business Rules, Client Scripts, and platform configuration;
• Familiarity with hardware discovery and asset management tools, including their integration with the ServiceNow environment.

What could be an asset:

• Strong knowledge of ServiceNow products and modules, including ITSM, CSM, HRSD, and SPM; related certifications are considered an asset;
• Completion of ServiceNow training in scripting, application development, and platform customization;
• Experience working with web services and integrations using REST, SOAP, and XML technologies.