Manager, Finance Operations

Manager, Finance Operations

Lighthouse

Ghent, Belgium

What you will do

As Manager, Finance Operations, you'll lead Lighthouse’s Finance Operations Service team, supporting the team deliver high-quality billing support for complex customer accounts while building a more proactive, scalable operation. This is a people leadership role focused on team performance, prioritization, stakeholder communication, and creating structure in a fast-moving environment.

What makes this role impactful: the team sits at the intersection of customers, Account Management, and internal Finance Operations workflows. You’ll help the team navigate backlog, escalations, and operational complexity while raising the bar on service, coaching, and process discipline. You’ll also play an important role in identifying where AI can improve the team’s effectiveness and partnering closely with internal AI champions to put those improvements into practice.

Where you will have impact

• Lead and develop a growing global team. Manage and coach a distributed Service team across regions, creating clarity, accountability, and momentum. Support performance across the team, address individual challenges when needed, and help team members grow into more senior, higher-impact operators;
• Bring structure to backlog and escalations. Step into a high-volume environment with competing priorities and create a clear plan for how work gets triaged, assigned, and resolved. Improve how the team handles escalations so issues are communicated clearly and progress stays visible to stakeholders;
• Strengthen proactive service for key accounts. Help the team move beyond reactive case handling by building a more proactive rhythm for enterprise and VIP customers. Create operating habits that improve follow-up, anticipate billing needs, and support stronger customer relationships;
• Partner across teams to solve complex billing challenges. Work closely with Account Managers and internal stakeholders on accounts with complex contract setups, invoicing structures, and ongoing adjustments. Ensure the right people are aligned, risks are surfaced early, and communication stays strong throughout;
• Improve operational discipline and prioritization. Bring experience from service, billing, or operations environments to help the team work more effectively through ticket queues, changing workloads, and cross-functional dependencies. Keep the team focused on what matters most without getting lost in day-to-day chaos;
• Champion practical AI adoption. Collaborate with internal AI experts to identify where AI can support the team’s workflows, communication, and efficiency. You do not need to build technical solutions yourself, but you should be excited to spot opportunities, guide adoption, and help the team embrace new ways of working.

Who you are

• 3+ years of people management experience, with a track record of leading teams through change, performance conversations, and day-to-day operational demands;
• Experience in Finance Operations, billing, quote-to-cash, or a similar operational environment where backlog management, escalations, and cross-functional coordination are part of the role;
• Strong operational mindset. You know how to bring order to busy workflows, set priorities, and keep a team focused even when volume is high and complexity is increasing;
• You're proactive and disciplined about prioritization. You can look at a backlog and escalations and decide what matters most, then communicate that clearly to your team and stakeholders. You won't get lost in the operational chaos;
• You're genuinely interested in AI and see its potential to reduce manual work. You'll work closely with your team's AI specialist to identify opportunities and coach the team to adopt new tools, even if you're not writing code yourself;
• You have strong cross-functional communication skills and can manage relationships with Sales, Account Management, and other teams. You're comfortable being the escalation point for sensitive or complex cases and can keep stakeholders aligned;
• Comfortable working with CRM and operational systems, with Salesforce experience especially valuable. Experience with other CRM platforms is also relevant.