Junior Service Delivery Officer

Junior Service Delivery Officer

(For Recent Graduates)

European Dynamics

Brussels, Belgium

Description

Are you a recent graduate fluent in English and French, eager to kick-start your career in the world of business operations and service delivery? EUROPEAN DYNAMICS offers a structured learning and development pathway to help you grow your career in business operations. You’ll gain hands-on experience, working closely with the Service Delivery Management team to support our business growth and ensure smooth office operations. This is your chance to become a key contributor to a dynamic organization in a collaborative and innovative environment.

Role Highlights:

• Rotational Structure: Gain experience across key functions such as client management, business development, and office administration;
• Mentorship: Work under the guidance of experienced professionals from the Service Delivery Management team;
• Professional Development: Develop your skills in communication, negotiation, and project management;
• Global Exposure: Collaborate with multinational and multicultural teams and enhance your ability to work in an international business environment.

What You’ll Learn & Develop:

• A keen sense of prioritization in multitasking situations;
• Attention to detail to ensure high-quality work;
• The ability to thrive under pressure and remain flexible when needed;
• Strong communication and negotiation skills to excel in client interactions;
• Experience working in a diverse, multicultural team that values innovation;
• A positive, results-driven attitude with the enthusiasm to inspire others.

What You'll Do:

• Help manage client and consultant relationships and address inquiries or concerns;
• Reach out to potential clients to schedule meetings and presentations, with direct supervision of the Service Delivery Management team;
• Support the Service Delivery Management team with the development and implementation of business development strategies;
• Handle general office management tasks such as answering phones, sorting and distributing incoming mail, maintaining office filing, and organizing meetings;
• Handle general inquiries and provide information to staff, clients, and visitors;
• Assist different departments with administrative tasks as needed;
• Promote teamwork and build effective relationships with internal departments to address consultants’ and clients’ questions and expectations;
• Participate in the overall business activity, by encouraging innovative and stimulating work environment evolutions.

Requirements

• Bachelor's degree in Business Administration or a related field;
• Excellent communication skills both oral and written in English and French. Knowledge of other languages is an asset;
• Strong organizational skills and attention to detail;
• Ability to work independently and as part of a team;
• Good knowledge of Microsoft Office Suite and Internet use.