Business Process Owner Fulfillment Transfer, Quality & Stock Operations

Business Process Owner Fulfillment Transfer, Quality & Stock Operations

TVH Group

Waregem, Belgium

As the Business Process Owner for Fulfillment Transfer, Quality & Stock Operations, you are responsible for the end-to-end ownership of an L1 or L2 business process and underlying L3 processes including the governance, performance and continuous improvement of its associated L2 capabilities. You play a pivotal role in aligning process design with enterprise strategy, driving operational excellence and ensuring adoption through effective change management.

You act as a strategic integrator, ensuring that business requirements, technology solutions and organizational structures are seamlessly aligned. This includes leading cross-functional process design, governing process performance and being a key stakeholder in transformation programs that deliver measurable business value.

Your role and responsibilities

Strategic Process Ownership

• Define and govern the strategic direction and vision for assigned L2 processes.
• Design, develop and maintain to-be processes and maturity roadmaps.
• Ensure integration with business strategy, digital transformation, IT and Data frameworks.
• Drive specific process improvement initiatives.

Detailed Process Design & Implementation

• Lead the analysis of the current (as-is) process landscape and drive the design, documentation and deployment of Level 3 (L3) processes within your Level 2 (L2) domain, ensuring alignment with the TVH North Star vision.
• Translate business requirements into standardized, scalable and future-proof process designs.
• Drive global process harmonization, balancing standardization with smart localization where needed.
• Leverage as-is insights to ensure transparency of business impact, inform design decisions, and enable measurable process adoption.

Change Management & Adoption

• Deploy change management strategy for assigned processes to ensure business readiness.
• Partner with change and training teams to define impact assessments, training materials and communication plans.
• Act as a change leader to ensure effective adoption and stakeholder buy-in.

Performance Management & Continuous Improvement

• Define and monitor process KPIs and health indicators.
• Conduct root cause analysis and manage process improvement initiatives.
• Promote a culture of continuous improvement, leveraging Lean, Six Sigma or Agile.

Stakeholder Engagement & Governance

• Act as the key business partner for Transformation Office, IT, data, compliance and operational leaders.
• Represent the process domain in transformation boards and governance forums.
• Manage the process governance model, RACI structures and decision-making bodies.

How to succeed/Your profile

• Bachelor's or Master’s degree in Business, Supply Chain, Engineering or a related discipline.
• 5+ years of experience in business process ownership, process architecture, or transformation leadership roles.
• Proven success in leading end-to-end process design and execution in global organizations.
• Experience with change management frameworks (ADKAR) and driving adoption at scale.
• Deep expertise in process management and design methodologies (e.g., BPMN).
• Strong business and strategic acumen, with an ability to balance global standards and local needs.
• Excellent stakeholder management, facilitation and cross-functional leadership skills.
• Proficiency in process modeling and governance tools (Jira, LeanIX)
• High comfort with technology, data integration and enterprise change initiatives.
• Strong communication skills with the ability to influence at all organizational levels.