Change Management Expert

Change Management Expert

TVH Group

Waregem, Belgium

As a Global Change Management Expert, your primary responsibility will be leading and implementing the people side of change in our key Transformation Projects. This way you will maximize employee adoption, develop change leadership behavior, and influence and steer on the overall project results and outcome.

Your Role & Responsibilities

Change strategy & framework execution (ADKAR)

• Define and execute the end-to-end change management strategy across enterprise-wide digital transformations (TVH Transformation / Innovatis)Apply structured change management methodologies, specifically leveraging the ADKAR framework, build custom communication, sponsorship, and resistance management plans.
• Conduct impact, readiness, and feasibility assessments across all affected departments to map out organizational shifts.

Stakeholder management & leadership coaching

• Lead stakeholder engagement across all organizational levels to build trust, secure buy-in, and align cross-functional teams.
• Act as a trusted change expert and strategic advisor to senior leaders and people managers, coaching them to guide their teams effectively through the digital transitions and disruption.
• Represent Change Management in global governance, steering committees, and transformation forums.

Transformation, communication & training deployment

• Design and execute clear internal communication plans, delivering strategic messaging that articulates the "why" behind business and system changes.
• Define training needs, document requirements, and coordinate the delivery of training programs during project rollouts.
• Monitor change metrics and user adoption, perform root-cause analysis on resistance, and implement targeted mitigation plans to ensure long-term sustainability.

Capability building & governance

• Actively contribute to and grow the internal change management community, serving as an ambassador for best practices.
• Manage change-related risks, issues, and dependencies, ensuring full alignment with broader business strategy and milestones.

How to succeed/your profile

• You have at least 5 years of experience and experience in leading end-to-end change management and transformation activities across complex, multi-departmental initiatives.
• You hold a Master’s degree (or equivalent through experience) with a strong ability to quickly grasp complex business concepts, operational models, and new technologies.
• You have demonstrated practical experience applying the ADKAR framework (Prosci or CCMP certification is a strong plus).
• You excel at stakeholder management, conflict resolution, and resistance management, with a proven track record of driving adoption across all levels of an enterprise.
• You possess exceptional written and verbal communication skills, with the ability to translate complex transformation concepts into clear, engaging messages.
• You thrive in cross-functional environments, bring a proactive problem-solving attitude to organizational shifts, and adapt easily to evolving project requirements.
• Comment start Frequent travel required to stay close to key stakeholders and teams impacted by the transformation.