Process Consultant

Process Consultant

Telenet Group Holding

Mechelen, Belgium

As part of the Delivery Excellence team, the Process Consultant ensures and manages (continuous) improvements in the business & technical processes, with a view to cost savings, process efficiency and customer satisfaction. He/she drives change in the tribe.

Your tasks as a Process Consultant:

• You establish, ensure and manage (continuous) improvements & changes in business processes to reduce costs and increase process efficiency/customer satisfaction.
• You define Key Performance Indicators (KPIs), gather process/change requirements and detect which are the strong influencing drivers for the target Key Performance Indicators (KPIs) through analysis, to support the strategic decision-making process and flow improvements.
• You identify, justify and design/develop the necessary solutions, including scoping. You provide support in the development of these business cases and the carrying out of impact analyses.
• You define and present the final solution, the substantiation/argumentation for the solution and the impact on the organization.
• You initiate and manage changes in behavior and culture through implementation, coordination, training and guidance to the people involved.

Our ideal Process Consultant:

• Has deep business and industry expertise, with a strong understanding of organizational structures, products, services, technologies, customer needs, and operational processes.
• Has a strong process improvement and operational excellence mindset, leveraging methodologies such as Lean, Lean Six Sigma, and process management to drive efficiency and business value.
• Has excellent analytical and problem-solving skills, capable of translating complex information into actionable insights, identifying root causes, and developing sustainable solutions.
• Has cross-functional stakeholder management expertise, able to align diverse stakeholders, build consensus, influence decision-making, and successfully drive change initiatives.
• Is an experienced project and change leader, capable of managing multiple initiatives simultaneously while maintaining both strategic oversight and attention to detail.
• Is an effective communicator and coach, able to translate complex technical concepts for non-technical audiences, facilitate knowledge sharing, and train stakeholders to ensure adoption of new processes and solutions.
• Is an agile and collaborative professional, recognized as a relationship builder, team player, and continuous learner who thrives in dynamic environments and embraces change with a solution-oriented approach.
• Degree Level: Master's Degree.