Digital Business Analyst & Project Lead

Brussels Airlines

Brussels, Belgium

Purpose of the position

The main tasks are the analysis and definition of the business needs, the elaboration of solution scenarios including user experience aspects, the specification, requirements documentation and testing until successful completion of the project/functional cutover. This position reports to the Head of Online Sales Solutions SWISS within the Shopping & Commerce Solutions department.

Main tasks & responsibilities:

Support the realization of the digital roadmap through in-time delivery of targeted solutions, following the digital servicing strategy with objectives to increase the online NPS, increase revenue and reduce servicing costs;
Analysis of the necessary changes to surrounding systems, and processes, ensuring the new service integration is meeting the business- and strategic requirements;
Technical prototyping and testing jointly with IT and third-party providers;
Supporting the team in meeting the ART’s Program PI Objectives by collaborating in the writing of user stories, execution of features and objectives, assisting in tracking, calling out and resolving impediments and bottlenecks;
Lead and actively contribute to different Projects to guarantee optimal digital integration, in close collaboration with different Lufthansa Group Airlines Business Divisions, Providers and LHG IT;
Financial evaluation of the Business Requirements based on a detailed cost/benefit analysis;
Author documents such as Business Requirements, System Specifications, Process descriptions;
Organize and moderate the project Steering Committee meetings;
Review the day-to-day progress of the project(s) and release initiatives with regard to time, budget, scope and quality, providing all time high quality integration support;
Coordinate test scripts creation and execution with responsible test team, sign off implemented functionalities and products;
Responsible for the successful functional cut-over, as well as the quality of the solution and related deliverables;
Produce documentation for the application responsible and educational materials for end-users to facilitate user understanding and adoption;
Elaborate project `lessons learned’ and present them to designated stakeholders.

Your profile

Bachelor or Master's degree (business or IT) or equivalent through experience in a digital environment;
At least 3 years of proven experience as Business Analyst/Project Leader;
Scaled Agile Framework for Enterprise (SAFe) certification is a plus (Agilist|PMO);
Excellent written and communicational skills in English is mandatory;
German, Dutch and/or French are an asset;
High sense of responsibility, commitment to delivery, and constant improvement;
Strong analytical skills, with high attention to details;
Ability to manage multiple projects simultaneously;
Experienced at/willing to work both independently and in a team-oriented, collaborative environment is essential;
Working knowledge of Agile (Scrum, Kanban, SAFe) best practices;
Positive attitude and flexibility to work in a dynamic environment;
Critical thinking and problem solving skills;
Stress tolerance;
Strong written and oral communication skills;
Proven ability to work across functional lines;
Innovation and technology mindset;
Technical background or understanding a plus;
Knowledge in Amadeus ecosystem is a plus.