Ensure the process of controlling the lifecycle of all changes. The primary objective is to enable beneficial changes to be made, with minimum disruption to IT services.
To be responsible for all Change Management activities, to include new business planning, Change Advisory Board (CAB), the production of management information, Request for Changes (RFCs) and a change schedule.
To manage the implementation of project and ICT related change programmes and assess impact on the user base
To lead changes of approach, systems and processes.
To advise and asses the impact of transformation projects on Service Delivery.
Ensure all transformation projects adhere to a strict change control process to minimise any adverse affects to the working environme
nt and its end users
Accountable for maintaining the integrity of all IT system environments by ensuring strict release and change processes are followed by development and support teams throughout the release cycle
Monitor releases of Configuration Items for formal test and delivery
Animate CAB meetings (weekly & monthly)
To continuously evaluate the existing processes and procedures to ensure the accuracy and the communication of those processes
Ensure the communication with the IT management
Prepare and present KPI's of the Change & release management process
Master or equivalent with min 10 years in IT department
Degree level in an IT or related subject
ITIL Framework Awareness, Jira and ServiceNow
Able to anticipate the potential issue/problems and set up a process to avoid/improve continuously the current processes/procedures
Able to manage simple and complex cases
Motivate all stakeholders to follow the process e2e