Head of Securities Services Department

Head of Securities Services Department

ING Group


As Head of Securities Services Department you are responsible for running and controlling investments operations for all business lines of ING Luxembourg, as well as for certain other entities of ING group. You are also globally responsible overthe depositary bank activity that ING Luxembourg offers to mutual funds and you are approved as such by the local regulator.

Your mission

  • You are a senior manager, reporting to the COO of ING Luxembourg, and you lead the Securities Services Department with the support of experienced managers and staff;
  • Securities operations mayvary from straight forward standard and automated processes, to high value andcomplex operations requiring technical expertise and deep analysis;
  • Securities operations and Depositary Bank activity are highly regulated domains and you will continuously ensure operations and controls are aligned with local and EU directives, laws and regulations, as well as ING Group policies;
  • You will adapt Securitiesprocesses and develop competencies of your teams to follow the permanentevolution of investment products, markets and customer demands. You will pay particular attention to developing flexibility of the members of the teams in order tobalance strong increase in complex transactions with decrease of workloads insimple tasks;
  • You lead the teams toward a new way of working culture, empower them to become self-steering, share a collective responsibility to improve ING’s performance and identify opportunities to better serve and delight customers;
  • You will motivate and inspire teams, so that each and every member of the department contribute to the development of investments products and services of ING Luxembourg.

Your activities

The department is composed of approx. 60 FTE and the activities are currently organized in different operations teams, controls and reporting teams and business development team.

The activities of investments operations are related to trades executions and transfers of financial instruments, custody activities on securities accounts, corporate actions, tax related actions and data management (instrument and clients), on behalf of Retail and Professional customers.

Your key responsibilities

  • Steer the Department with the purpose to deliver:
    • excellencein operations;
    • highestquality of service to our Retail and Wholesale customers;
    • recognizedsupport to business lines to develop their commercial strategies; and
    • safeand controlled operations framework to align with laws, regulations andpolicies.
  • Ensure the teams are adequately staffed,developed and motivated, and assure an excellent employee experience;
  • Create the necessary environment toachieve best performance with leadership and motivation together with the teamof managers;
  • Facilitate the step-up performance management objectives (job/orangecode/stretch ambition), help and guide the managers and staff in the new way of working;
  • Create and maintain a network ofprofessional contacts, within ING Luxembourg, ING Group and amongst peers ofthe Luxembourg Market place.

We look for

You are first and foremost a role model with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and aknack for always being a step ahead.

You inspire and lead teams through change journeys by energizing people, showingmanagerial courage, challenging the status quo and taking decisions. You gathercolleagues behind a common purposeand empower them to deliver thedesired impact. You simplify and you ensure customer excellence.

You will also need:

  • Master degree or equivalent byexperience;
  • At least 10 years of experience in a similar operational domain and 10 years’ professional experience at management level, experience/affinity with banking in general and a ClientServices environment is a plus;
  • French and English, any other languageis a plus;
  • Proven experience in strategic projectswith high impact and cultural change, and in building/executing strategic roadmaps;
  • Proven track record in large scale transformation projects;
  • Expertise in driving and steering multidisciplinary teams;
  • Experience in E2E customer experience design and improvement;
  • Experience with P/L responsibility of an operations department;
  • Strong Communication and motivation skills;
  • You are willing to invest your time and energy on the mid/long term for the development of this challenging and growing activity for ING Luxembourg.

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© EuroJobsites 2020

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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