Senior Specialist, HR Services

MasterCard Europe

Waterloo, Belgium

Overview

The position for, Senior Specialist, HR Services will provide Tier 2 Benefit support to all employees across Europe region, with a high degree of customer satisfaction, expertise, and timeliness and will support Europe region.

Role

Professionally, efficiently, and accurately, respond to HR benefits inquiries
Provide Tier-2 resolutions to employee’s queries received via AskPeopleServices
Manage partnership benefits vendors and insurance brokers to ensure consistent quality, delivery, compliance with SLA and cost effectiveness
Partner with benefit vendors and insurance brokers to administer benefit plans for all employees across Europe region supporting Europe Benefits Team
Partner with benefit vendors, validated vendors’ bills/invoices in accordance to contractual terms and oversee the processing of monthly payments all benefits programs, including reconciliations of employee census
Support benefit benchmarking exercise and analyze global market trend
Responses made in a timely manner with a high level of customer service orientation in accordance with established Service Level Agreements (SLA’s)
Provide high touch employee service that meets expected service levels and business performance goals.
Interact with internal (COEs, HR Field teams) to obtain needed information to manage work to completion.
Ensure audit compliance through transaction processing and approval flows
Manage confidential data in a professional manner and according to HIPPA rules and MasterCard confidentiality requirements
Contribute information to build the AskHR knowledgebase and develop user-experience documentation (How To documents).
Operate in partnership with HR teams and colleagues across all regions to ensure the consistent and effective delivery of HR support and HR systems related actions.
Ensure that the company works within the guidelines of each country it exists in to support legal, ethical, and jurisdictive limitations.
Develop knowledge, skills, and understanding of the region / country it supports by participating in knowledge sharing activities with other members of the team.
Perform detailed root cause analysis and troubleshooting regarding HR inquiries and where possible, work with HRIS team to implement preventative solutions

All About You

A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction as needed.
Ability to manage multiple tasks simultaneously acquired through previous experience in related field.
Strong problem solving and troubleshooting skills
Broad knowledge of HR concepts and terminology
Strong emphasis on customer service
High level of accuracy and attention to detail
Work effectively in dynamic, time-sensitive, high volume environment
Collaborative – team oriented
Professional demeanor
Proficient in speaking and writing in English
Ability to work with minimal supervision
Strong time management and organizational skills
Ability to follow policies and procedures
Results-oriented, strong follow-through skills
Excellent communication skills, ability to explain processes and policies effectively
Excellent MS Office Suite Skills: Excel, Word, and Outlook
• Workday experience a plus