JLL - Jones Lang LaSalle

Brussels, Belgium

Role Purpose

The Receptionists team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Receptionist must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.

What this job involves

  • Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
  • Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries
  • Receive, direct and relay telephone, email and other queries via front of house
  • Greet, assist and direct candidates/new hires/visitors and the general public appropriately
  • Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations
  • Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
  • Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces
  • Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
  • Play a key part in supporting onsite space audits and walk-the-store processes
  • Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks

Sounds like you? To apply you need to be/have

  • Experience in reception, concierge or related field
  • Previous catering or hospitality experience will be a plus
  • Fluency in English and local language
  • Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal
  • Ability to maintain professionalism at all times and be an ambassador of the team

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