ERP Process Transformation Director

ERP Process Transformation Director

Ontex

Aalst, Belgium

As ERP Process Transformation Director, your role extends beyond technology implementation. It encompasses drive, vision, and innovation related to Ontex’ ERP supported processes. As a result, you will be driving digital literacy and process optimization through technology.

Based on the foundation of Ontex' strategic priorities, you will be orchestrating the process transformation journey supported by a new ERP.

You will be the linking pin between the IT&Data organization (represented by the Senior Manager Business Applications) and the rest of the Ontex organization.

You will collaborate with executive teams, stakeholders, and cross-functional units to achieve sustainable growth and operational excellence supporting Ontex’ business transformation through technology.

Main responsibilities and key tasks

Digital Transformation strategic leadership:

  • Develop and articulate a holistic ERP supported transformation strategy, aligned with the organization’s long-term vision and ‘value creation plan’.
  • Drive the technology change management efforts.
  • Promote ERP and process literacy and competency across the organization.

Business Process Optimization:

  • Make an inventory of inefficiencies, bottlenecks, and opportunities for improvement.
  • Stimulate the Business Process Owners (BPO’s) and broader business in rethinking their business processes and support them in adopting the ‘best practice’ industry process standards.
  • Design and implement streamlined workflows, leveraging industry best practices.
  • Drive process reengineering initiatives to enhance productivity and customer satisfaction.

ERP Implementation (SAP S/4HANA):

  • With the Senior Manager Business Applications, oversee the end-to-end deployment of SAP S/4HANA, ensuring seamless end-2-end process integration.
  • Reduce the technical IT dept by driving for a clean ERP core.
  • Collaborate with the IT&Data team, other Ontex departments, and external partners to execute the implementation plan.
  • Monitor project milestones, budgets, and quality assurance.

Change Management and Adoption:

  • Develop comprehensive change management strategies to minimize resistance and maximize user adoption.
  • Create tailored communication plans, training materials, and support mechanisms.
  • Engage stakeholders at all levels, emphasizing the benefits of modern technologies.

Team Direction and Talent Development:

  • Manage a team of BPO’s.
  • Mentor and empower team members, fostering professional growth and expertise.
  • Collaborate with BPO’s to align their efforts with transformation goals.

Collaboration with IT&Data Team:

  • Work closely with the IT&Data team to ensure seamless technology & data integration.
  • Collaborate on data governance, security, and infrastructure enhancements.
  • Leverage data-driven insights to informed strategic choices.

External Consulting Partner Management:

  • Partner with selected external consulting firms to drive process transformation initiatives.
  • Define project scopes, deliverables, and timelines.
  • Steer consulting partners toward successful project outcomes.

Performance Measurement and Reporting:

  • Define key performance indicators (KPIs) to assess process transformation success.
  • Regularly evaluate progress, adjust strategies as needed, and report to the Ontex senior leadership.

Stakeholder Engagement and Influence:

  • Engage with C-suite executives, department heads, and employees to build consensus.
  • Influence direction by presenting data-driven insights and strategic recommendations.
  • Serve as a bridge between business units and technology teams.

Job requirements

Education:

  • Master’s degree in business administration, technology management, or a related field.

Experience:

  • Minimum of 10 years of demonstrated success in managing complex process transformations.
  • Experience with a Cloud ERP / SAP RISE S/4HANA deployment driven transformation is highly desirable.
  • Familiarity with change management and project management methodologies.

Knowledge/Skills:

  • Exceptional management and communication skills.
  • Excellent stakeholder management.
  • Strategic thinking and vision.
  • Project management acumen.
  • Data-driven management.

Job complexity and challenges:

  • The ERP Process Transformation Director role requires an unsupervised thinker who can question the status quo and drive innovation.

Accountability and scope factors:

  • As a master's degree holder, you will be well-equipped to shape the organization’s future, collaborate with IT&Data teams, and manage external consulting partnerships. If you are passionate about process transformation and ready to supervise it, this role offers an exciting opportunity!

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