Account Steering Expert

Account Steering Expert

Brussels Airlines

Brussels, Belgium

Purpose of the position

The Account Steering Expert proposes sales activities and options for action based on performance data analysis and evaluation of customer portfolios. She/he enables the Account Management and New Business & SME Account Management to develop her/his portfolio and optimizes sales activities/ solutions by steering visits and pre-paring sales presentations accordingly. She/he is involved in the Execute Sales and Sales Steering process.

Main tasks & responsibilities:

  • Derive account management activities, based on monthly analysis and evaluation of account management portfolios and their possible revenue potentials for LH Group & JV partners
  • Weekly planning and optimization of customer visits / calls based on revenue performance and future trends identified in close collaboration with the Account Management
  • Contribute to the creation of action plans triggered by the Market Steering & Performance Management function and initiate the defined measures in the relevant markets
  • Identification of sales based opportunities & threats by competition monitoring. Ensure a seamless cooperation with Market Steering & Performance Management and Market Offer Coordination function
  • Ensure quality of agent/corporate reference data in the relevant LH Group sales tools and update of customer profiles in CRM system
  • Regular analysis & evaluation of customer account performance (corporate / SME accounts and travel agencies / travel management company) as a basis for annual contract planning and contract settlement
  • Comprehensive preparation of contract and tactical incentive proposals (incl. individual quotations & ‘Outside Bandwidth Requests’) in cooperation with the Account Management

Your profile

  • Diploma: Bachelor or Master's degree in a related field desirable
  • Relevant experience: Min. 3 years working experience in Account/Sales steering or equivalent analytical experience
  • Technical skills:
    • analytical & reasoning skills, problem solving
    • Computer skills
    • understanding of mathematical concepts
    • business sense
    • Knowledge of the LHG and JV sales toolbox is an asset
  • Behavioral competencies:
    • ability to work under pressure
    • excellent communication skills
    • customer orientation
    • reliable, responsible
  • Language requirements:
    • English: required
    • Dutch, French, German: desirable

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© EuroJobsites 2022

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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