Relationship Manager - Benelux

Relationship Manager - Benelux

SWIFT

Brussels, Belgium

About the Role

In line with Commercial strategy/Operating/Regional plans to develop and manage long term relationships with large sized/complex accounts in order to meet customer requirements and to achieve targeted sales, growth and traffic development.

Key Responsibilities

• Identify customer needs/market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily large accounts and/or developing market infrastructures and/or implementing initiatives of large size/complexity.
• Develop plans for large sales accounts/infrastructure development/initiatives in order to achieve targeted sales objectives in an optimal, cost-beneficial way.
• Implement plans/projects/initiatives towards assigned large customers/market infrastructure by coordinating and tracking all activities. Implement parts of major key projects/programmes
• Act as a single point of contact for large clients and/or support as a center of expertise on a specific area/initiative.
• Represent SWIFT and promote products and services in order to grow our business by participating to regional fairs and forums and meetings.
• Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers and feedback internally market intelligence, product issues and other relevant information.
• Maintain skills and knowledge.
• Coach less experienced sales staff and share knowledge about customers, products markets and methodology.

Competency Profile

Takes Accountability for Delivering Results

• Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.

Demonstrates Operational Excellence

• Sets clear standards for quality of work; adheres to/encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction

Expands knowledge

• Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organization capability and gain business advantage.

Bus Understanding and Commercial Sense

• Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimizing commercial performance.

Builds and reinforces customers relationships

• Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.

Leads with a team focus

• Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.

Communicates effectively

• Communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimise effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others. Deep knowledge of Flemish Dutch and English, French is a plus.

Education

• University degree

Experience

• At least 7 years experience in sales, of which 3 years in the financial industry

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