SLA/SSP Account Manager

SLA/SSP Account Manager

Uni Systems

Brussels, Belgium

What will you be bringing to the team?

  • Assist in developing Customer Agreements, including SLAs, SSPs, and Price Proposals, resolving legal issues.
  • Establish and maintain long-term strategic relationships with senior stakeholders to enhance communication and collaboration.
  • Understand and align with customer business needs, ensuring coherence across Customer Agreements.
  • Manage Business Intake and deliver Price/Project Proposals in line with governance guidelines.
  • Aid customers in budgetary screening and ensure agreements meet expectations.
  • Monitor agreement execution, handle customer issues, and participate in review meetings.
  • Contribute to business planning and provide necessary reporting materials.
  • Proactively manage customer relationships and promote agency capabilities.
  • Build and maintain a Customer CRM to facilitate understanding of responsibilities, key players, and issues.
  • Engage with customers and stakeholders to resolve issues and support complaint handling.
  • Support Principal/Senior Account Manager in developing Demand Forecast and improving management processes.

What do you need to succeed in this position?

  • Have at least a Bachelor's degree in a related discipline.
  • Possess a minimum of a 2 year professional experience as SLA/SSP Account Manager in the fielded ICT/C4ISR systems.
  • Hold at least one of the following certifications: ITIL, PRINCE2 , MSP and/or PMP certification.
  • Demonstrable knowledge and experience of Service Management principles and execution in a similar organisation or environment.
  • Proven experience in the use of computer-based support tools with an emphasis on Microsoft Office and planning tools.
  • Demonstrable knowledge, experience and understanding of Customer Management and skills in negotiation with a sense of diplomacy.
  • Excellent briefing and presentation skills and the ability to produce clear and concise reports.
  • Proficiency in English language at C1 level.

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